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Team Focus: Patricia McKenna, Quality Engineer
This is part of a series of posts where we introduce each member of the Daniels Healthcare team, from across the organisation. We have a compliment of approximately 30+ staff members who all live and breathe the ethos of Daniels and you’ll get to meet each one of them in this series.
Patricia joined Daniels in January 2014 as part of the Production and Manufacturing team. She is a Quality Engineer – which means that she spends most of her time ensuring that our products meet their regulatory requirements so that they are safe to use, transport and of course meet our customer’s expectations.
Due to our growing base of customers and resultant significant increase in transactions, we brought Patricia on board to help ensure that each customer experience was looked after. She has been a valuable addition to our customer support team – helping to ensure that our complaints levels are low and everyone is heard and looked after.
Tricia (as we know her) has a degree in Biological Sciences and is an ISO 9001 Lead auditor and comes from a background of many years in the pharmaceuticals and medical devices fields – a great match for us!
When she isn’t working Tricia volunteers front of house at a theatre in Oxford and can be found knitting in pubs as part of “Drunken Knitwits”!
If you would like to connect with Tricia, please feel free to call her on 01865 371 841 or drop her an email on email@example.comCustomer Care, Meet the team, Patricia McKenna, Quality Assurance