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Daniels Healthcare: Service Update
As we come to the end of the second four-day week either side of Easter, our manufacturing and production processes have remained broadly stable.
This is notable because it is a slightly abnormal time. The two bank holidays change the normal tempo in the plant. Instead of having seven days of continuous production, with five days of distribution, we have the same seven-day production volumes but only four days to distribute.
That gives manufacturing a cleaner run, but it also puts more pressure on warehousing to manage the stock until it is distributed. Hence, while we are pleased with the progress over the past couple of weeks, we cannot set too much store in that until we see how it bears up in normal times.
On the warehousing and distribution side, the performance is heading in the right direction. We do still need to improve that performance, and we will also need to allow time for the new processes to settle down into a reliable pattern.
Within production and manufacturing, the picture is similar. There are still areas, in particular the smaller or more tailored production runs, that need more attention than others.
In both cases, we are looking forward to a time in which we will be able to bed down new systems, rather than tweak them in search of further improvement. Every tweak carries a new risk that better performance in one area may be offset with unexpected issues elsewhere.
We continue to recognise how frustrating it is for customers that this unpredictable pattern means we are unable to give a clear timetable. We also recognise that some customers feel we could be communicating with them more on individual orders and on the overall picture.
If we are not communicating enough, it is not because we are trying to be illusive. It is simply that while we continue to seek these small but vital improvements there is not as much new to say as we would like.
We remain committed to being as open as we can be and doing all we can to keep you up to date.
As ever, when placing new orders, giving us as much lead time as you can will give us a little more flexibility to organise the distribution and get them out on time.
Thank you, still, for your continued support and understanding.Service Update