Support

More reach

Extending your DAAT’s reach is a constant challenge. You need to meet existing demands with responsive, quality provision. But you also want to develop. You want to look ahead. The supplier partnerships you choose shape the welfare of your clients.

More streamlined ordering and invoicing.

Our support service is adaptable enough to combine flexible ordering with prompt delivery to meet your specific needs. We can also provide you with customised order templates or even allocate a member of our customer support team to contact the pharmacies if necessary to take orders and offer any support that is needed. Our systems can also generate consolidated invoicing on a regular basis if required.

More interactive, efficient service.

To assist with funding criteria, regular and bespoke auditing/reporting is also available and because we adapt as we learn, continuous improvement through dedicated support teams means we can deliver a resource that reflects the value of your own service in a partnership you can trust.

“We’ve worked in partnership with Daniels for a number of years now and the excellent service and support they offer always exceed our expectations.”

Finance & Facilities Manager, Independence Trust

More support to recruit pharmacies

We understand that ‘high street’ pharmacies may be the only contact your clients have with the service you provide. Often, a wider service provision means more participating pharmacies. We can offer you assistance with pharmacy recruitment and/or incentives or just in setting up/updating service level agreements for participating pharmacies. Either way, we can help you to recruit and train more staff to run services and reduce waiting times in order to develop and expand your service.

More specialist NX training

Our experience of running study days, conferences and safety training workshops at local, regional and national level has proved hugely successful with all our healthcare partners. We can arrange and organise events to bring the right people together for a training function in support of a range of initiatives such as safe handling of sharps and other harm reduction equipment to more financially orientated matters. We can even provide customised educational material to meet your needs, including safety posters, flyers, leaflets and labels.

“Daniels have provided excellent support with organisation of pharmacy events including the organisation of the event and delegate packs and other promotional materials. They are passionate and have a real interest in what they do and in the provision of high quality services to clients and professionals alike.”

Shared Care Drug Service Manager